©2018 by Carpe Beadem. Proudly created with Wix.com

Shipping:

Our designers and team offer high-quality creations and excellent customer service. We do
make jewelry designs to order (with a 6 week delivery on custom made items). Please
read our policies below for answers to most questions.


We try to photograph and describe the pieces as accurately as possible, however, things
look different on every computer screen and camera. Let me know if you have any
questions, send us a message and we will get back to you.


Color Accuracy: It is important to us to represent our pieces as accurately as possible,
both in words and photos. However, many factors influence color, including lighting, your
monitor settings, and even how your own eyes perceive color. If you have any questions
about the color or condition of any of our designs, please contact us.


Shipping fees are not refundable and the return shipping costs are the responsibility of
the buyer.


Refunds and Exchanges:

 

100% satisfaction guaranteed. We want you to like what you purchase from Carpe Beadem!! If for some reason you are not completely happy with your order, just send it back and we will refund your purchase price. If something is damaged during transit- please contact us  within 72 hours of receiving
the package with a photo of the damaged item and explanation of damage. You may be
asked to fill out a form for insurance claims. We will make every attempt to repair any one of
our unique items and send the purchased item back to you free of shipping. 


Payment must be made immediately upon checkout, if there is a problem or you need more
time, please message us to let our team know, and we will be glad to work with you if a
request is reasonable.


Please note: The state of North Carolina imposes a sales tax on all items sold within the state. All pricing will reflect this tax.


Shipping Days: We ship all items one day after payment has processed and, except for US
federal holidays, we try to ship next day once payment has processed
fully.

We ship to the address you have provided to us upon receipt of payment. If you need to
ship to a different address, you must please indicate in a message with your order. Please
ensure accuracy when ordering as address discrepancies can cause a delay in your
shipping. We are not responsible for lost packages shipped to an address you have
provided. Please verify with us if we ship to your location.


International Orders:


Your order should arrive 1 to 3 weeks after we ship it once you
verified we ship to your location, so please be patient! It's on its way!

We only ship to United States and Canada and United Kingdom
countries.


Please note: As all of our pieces are unique and one of a kind, we will not ship the item
until the payment has cleared. Please allow 3-8 business days for most credit card
purchases to process before the item is shipped. For example, if you purchased an item at
10:15 pm on Friday evening, the time period will start Monday at 8 am. You will receive
communication throughout the process.